Consulting
Together we assess whether Chatwoot is the right solution for your company.
Chatwoot
Open-source customer support platform for live chat, email, and messaging channels.
Alternative to
Intercom
Zendesk
Official links
Chatwoot is a self-hostable customer engagement suite for teams that want to unify customer communication across channels. The community edition is MIT-licensed and works as an alternative to Intercom or Zendesk — with full control over conversation data.
Key features
- 01Omnichannel inbox
- 02Live chat widget
- 03Team inboxes and assignments
- 04Canned responses
- 05Automations
- 06REST API
Benefits
- 01Centralized support across channels
- 02No dependency on expensive cloud support tools
- 03Self-hosting for data sovereignty
- 04Extensible via API and webhooks
Is Chatwoot the right choice?
Not every tool fits every company. We help you decide whether Chatwoot is the right choice or whether another open source solution better matches your requirements.
How we support your company
Rollout
We install Chatwoot, configure users, roles, and processes, and handle complete data migration.
Hosting
On request, we operate Chatwoot with hosting on servers in Germany or within the EU.
Custom extensions
If you need additional features or integrations, we build them directly for your company.
Maintenance & support
We handle updates, monitoring, backups, and long-term operations.
Custom adjustments
Open source software offers a decisive advantage over many classic cloud solutions.
Because the source code is publicly available, features can be extended, integrations built, and processes tailored to your company.
When needed, we develop:
- 01Custom modules
- 02Custom dashboards
- 03Integrations with existing systems
- 04Automations
- 05Mobile apps
- 06Customer portals
- 07Internal tools
- 08Custom user interfaces
That turns an existing open source solution into software that fits your company perfectly.
Technical implementation
We take care of the complete technical infrastructure.
Introducing an open source solution does not end with installation. On request, we handle full technical operations and integrate the software securely into your existing IT landscape.
Infrastructure
- Docker & Docker Compose
- Linux servers
- PostgreSQL
- Redis
- Object storage
Security
- SSL certificates
- Reverse proxy with Caddy
- Firewall configuration
- Security updates
- Access concepts
Operations
- Monitoring
- Backups
- Disaster recovery
- Performance optimization
- High availability when needed
Integration
- REST APIs
- Webhooks
- SMTP
- LDAP / SSO
- n8n
- Custom interfaces
Deployment
Depending on the project, we operate Chatwoot for example
- 01On your existing infrastructure
- 02In your cloud
- 03On dedicated servers
- 04In a GDPR-compliant hosting environment in Germany
Operations & maintenance
We handle full technical operations — from setup through ongoing support.
- 01Installation
- 02Updates
- 03Monitoring
- 04Backups
- 05Recovery
- 06Security updates
- 07SSL
- 08Domain setup
- 09User management
- 10Performance
- 11API integrations
Typical technologies
The stack we use to operate and integrate open source solutions reliably.
- Docker
- Docker Compose
- Linux
- Caddy
- PostgreSQL
- Redis
- n8n
- GitHub Actions
- REST APIs
- Webhooks
- SMTP
- OAuth / SSO
- Hetzner Cloud
- Azure
- AWS
Technical information
- License
- MIT (Community Edition)
- Deployment
- Docker, Self-hosted, Cloud
- Suitable for
- Agencies with client support, software companies, Support teams in SMBs
Integrations
FAQ
More matching open source solutions
Twenty CRM
CRM
Modern open-source CRM with a flexible data model — an alternative to classic cloud CRM platforms.
Instead of
HubSpot
Salesforce
n8n
Automation
Workflow automation with a visual editor — an open-source alternative to Zapier and Make.
Instead of
Zapier
Make
Cal.com
Scheduling
Open-source scheduling for teams — a Calendly alternative with full branding control.
Instead of
Calendly
Recommended solutions
Agency package
Powered by Twenty, Plane, Kimai, Chatwoot, and n8n
The complete open-source stack for agencies: CRM, projects, time tracking, support, scheduling, and automation — self-hosted and managed.
View solution →Sales & support package
Powered by Twenty, Chatwoot, Cal.com, n8n, and Formbricks
CRM, customer support, scheduling, surveys, and automation — for sales teams looking to replace cloud software with open source.
View solution →Twenty CRM · Chatwoot · Cal.com · Formbricks · n8n
Interested in Chatwoot?
Whether you want to roll out Chatwoot yourself or need an experienced partner for planning, rollout, and operations — we support you at every step.